Privacy policy

Privacy Policy

Last updated: October 27, 2026

Zen Jewelry Co operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Zen Jewelry Co is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories, including inferences drawn from this information:

Contact details: Your name, address, billing address, shipping address, telephone number and email address.

Financial information: Credit card, debit card and financial account numbers, payment card and account information, transaction details, payment method, payment confirmation and other payment details.

Account information: Your username, password, security questions, preferences and settings.

Transaction information: Items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your transaction history.

Communications: Information you provide when communicating with us, such as customer support inquiries.

Device information: Information about your device, browser or network connection, IP address and other unique identifiers.

Usage information: Information about how and when you use or browse the Services.

Sources of Personal Information

We may collect personal information:

Directly from you, when you create an account, visit or use the Services, contact us or otherwise provide information.

Automatically through the Services, from your device when you use our products or services or visit our website, including through cookies and similar technologies.

From our service providers, when they provide technology or collect or process information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us and the Services you use, we may use personal information for the following purposes:

Providing, personalizing and improving the Services. To fulfill our contract with you, process payments, fulfill and ship orders, remember your preferences and interests, send account notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and personalize your shopping experience, including product recommendations based on your purchases. This may include using your information to better tailor and improve the Services.

Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and display online advertisements on the Services or other websites based on your purchases, cart contents and other activity.

Security and fraud prevention. To authenticate your account, provide secure payments and shopping, detect, investigate or act on potentially fraudulent, illegal, dangerous or malicious activity, protect public safety and secure the Services. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password or other access details.

Communicating with you. To provide customer support, respond to your requests, provide effective service and maintain our business relationship.

Legal reasons. To comply with applicable law or valid legal process, including requests from law enforcement or government agencies; investigate or participate in civil discovery, potential or actual litigation or other adversarial proceedings; and enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

To Shopify, vendors and other service providers acting on our behalf, including providers of IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

To business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to opt out of sharing information for targeted advertising and marketing based on activity across merchants and websites. You can exercise this right through our data-sharing opt-out page.

When you direct, request or otherwise consent to disclosure, such as for product shipping or through social media widgets or login integrations.

Within our affiliates or corporate group.

In connection with a business transaction, such as a merger or bankruptcy; to meet legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms or policies; or to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit is transmitted to and shared with Shopify and third parties that may be located outside your country of residence to provide and improve the Services.

To help protect, grow and improve our business, we also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about those interactions.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning these uses. For more information, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. Review their privacy and security policies and other terms when visiting sites we do not own or control.

We do not guarantee or accept responsibility for their privacy or security, including the accuracy, completeness or reliability of their information. Information you share in public or semi-public areas, including on third-party social networks, may be visible to other users of the Services or those platforms and may be used by us or third parties without restriction.

Links do not by themselves imply endorsement of a platform, its owner or operator, unless stated in the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Parents or guardians who believe a child has provided personal information may contact us below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell,” as defined by applicable law, personal information of individuals under 16.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send may not be secure in transit. We recommend that you do not use insecure channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances and may be subject to legally permitted exceptions.

Access / right to know: You may have the right to request access to personal information we hold about you.

Deletion: You may have the right to request deletion of personal information we maintain about you.

Correction: You may have the right to request correction of inaccurate personal information.

Portability: In certain circumstances and subject to exceptions, you may have the right to receive a copy of your information and request its transfer to a third party.

Opting out of sale, sharing or targeted advertising: Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or its processing for “targeted advertising,” as defined by applicable privacy law. Exercise this right through our data-sharing opt-out page. If you visit with a Global Privacy Control opt-out signal enabled, we will, depending on your location, treat it as a request to opt out for the device and browser you use. If we can associate the device with a Shopify account, the request will also apply to that account. Learn more at globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals sent by browsers or devices.

Communication preferences: You may unsubscribe from promotional emails using the unsubscribe option in those emails. We may still send non-promotional communications, such as account or order notifications.

If you live in the United Kingdom or European Economic Area, subject to local exceptions and limitations, you may also have the following rights:

Objection and restriction: You may have the right to request that we stop or restrict processing for certain purposes.

Withdrawal of consent: Where processing relies on your consent, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You may exercise rights through the Services where indicated or by contacting us below. Information about Shopify’s use of personal information and related rights is available through the Shopify Privacy Portal.

We will not discriminate against you for exercising these rights. As permitted or required by law, we may need to verify your identity before processing a request. Where applicable, you may appoint an authorized agent. Before accepting an agent’s request, we require proof of your authorization and may also require you to verify your identity directly. We will respond within the time required by applicable law.

Complaints

If you have concerns about how we process personal information, contact us below. Depending on where you live, you may have the right to appeal our decision by contacting us or to complain to your local data protection authority.

A list of European Economic Area authorities is available on the European Data Protection Board website.

International Transfers

We may transfer, store and process personal information outside your country of residence.

For transfers outside the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date and provide notice where required by law.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email twodi0909@gmail.com. Our other contact details are available in our Contact Information Policy.

For purposes of applicable data protection law, we are the controller of your personal information.