Refund policy

Returns & Refunds

Standard Products
For change-of-mind returns of non-custom products, please contact us within 3 calendar days of receiving your order. This voluntary return window does not limit any longer cancellation period or other consumer rights required by applicable law.

United Kingdom Customers
For eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving your goods, without giving a reason. You then have a further 14 days from notifying us to send the goods back. Applicable statutory exceptions, including those for genuinely personalized or custom-made goods, remain in effect.

For statutory cancellations, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where applicable, your refund includes any standard outbound delivery charge originally paid. A deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns. This does not apply where applicable law requires us to cover those costs, including qualifying returns of faulty, incorrect or misdescribed goods.

Custom-Made Jewelry
We confirm your custom piece with you before dispatch. After dispatch, genuinely personalized or custom-made pieces cannot be returned because you change your mind.

This does not affect your rights if the item is faulty, damaged, incorrect or does not match the agreed design or description.

Damaged, Incorrect or Faulty Items
Please contact us with your order number and a description of the problem. Photos can help us assess the issue. The 3-day voluntary return window does not restrict your statutory remedies.

How to Request a Return
Email twodi0909@gmail.com with your order number, the item and your return request.

We will provide return instructions and the appropriate return address. Please contact us before sending goods back so they reach the correct location. This does not restrict your statutory cancellation rights.

Your Statutory Rights
Customers in all destinations retain the cancellation, refund and consumer rights required by applicable law. Those rights take priority over this policy.